Who you are buying from
Eco Purify Water ("Eco Purify Water", "we", "us"). Contact info@ecopurifywater.com.au or 0495 105 496.
Prices and payment
All prices are in Australian dollars and include GST. Payment is processed by Stripe. We do not store card details.
Installed prices apply to standard installations in Melbourne metro: accessible meter area, standard 20 or 25 mm mains connection, within 2 metres of the meter. If your site needs additional work we will tell you before installation and you may cancel for a full refund.
Installation bookings
After you order an installed system we contact you within one business day to book a time. Installations are carried out by licensed plumbers and you receive a plumbing compliance certificate.
You may reschedule free of charge with 24 hours notice.
Care Plan subscriptions
The Care Plan comes in two tiers: fitted, which includes a yearly fitting visit by our plumber in Melbourne metro, and delivered, which ships the cartridge set for you to fit yourself. Both renew automatically each year until cancelled. We email a reminder before each renewal. You can cancel anytime from the link in any receipt email or by contacting us; the plan runs to the end of the paid year. Cartridge sets already shipped are not refundable once used.
Fitting visits on the fitted plan are scheduled by area. We offer a two-week window before your cartridges are due and confirm the day at least a week ahead. If none of the scheduled days suits you, we will arrange another time or send the set for you to fit.
You can switch from delivered to fitted at any time; we charge the difference for the current year. A switch from fitted to delivered takes effect at your next renewal.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
Last updated 1 November 2026.