Once your included first year is over, the Care Plan sends a fresh cartridge set on schedule and our plumbers fit it, so your water quality does not slide without you noticing.
$299per year
Includes GST. Renews each year, cancel whenever you like. Melbourne metro. We fit it on a scheduled day in your area.
$179per year
Includes GST. Renews each year, cancel whenever you like. Delivered Australia-wide. Fitting takes you about twenty minutes.
Your sediment cartridge shields the two carbon stages behind it. Replace all three at once and the system works as well as it did the day it went in. Leave it a year too long and the carbon fills up, the chlorine taste returns and sediment gets through to your fixtures. The Care Plan is there to stop that.
Both plans use the standard 20 inch cartridge set made for the Eco Purify Home System, and how the three stages work covers what each one does. On the fitted plan you also get priority service and an extended warranty while your plan stays active. On the delivered plan, you can move to the fitted plan whenever you like.
Cartridges wear out without any warning. The chlorine creeps back so gradually that most people miss it until it is obvious. We make sure it never gets that far.
We count from your install or your last change, so we know when the next set is due.
You get an email and a text two weeks ahead. Nothing for you to keep track of.
A full set of three goes out ahead of the due date.
Fitted plan: our plumber does the change on a scheduled day in your area. Delivered plan: you follow the guide.
Plain answers below. Cannot see yours? Give us a call.
Installation comes with your first twelve months of cartridges. Most owners sign up around month ten, so the first paid set turns up right on its due date. If you prefer, you can sign up now and we will time the first delivery for when it is needed.
Yes, whenever you like. Use the link in any receipt email or get in touch with us. Your plan keeps running until the end of the year you have paid for, then stops without renewing. The full detail is on the refunds and warranty page.
Yes, on the fitted plan within Melbourne metro. Our plumber swaps all three cartridges, checks the housings and O-rings, and takes a gauge reading. We visit each area on a scheduled day: you get a two-week window, and we lock in the day a week beforehand. If you live outside metro, the delivered plan is the one for you.
For as long as your plan is active, we lengthen the workmanship guarantee and cover faults in the housings and cabinet past the standard period. Cancel the plan and the extension ends.
Each one sends a full cartridge set ahead of the due date every year, along with a reminder. On the fitted plan you also get a visit from our plumber, a seal check, a gauge reading and an extended warranty. The delivered plan suits anyone comfortable spending twenty minutes with the housing wrench, and our step-by-step guide walks you through it.
Yes, whenever you like. Moving from delivered to fitted applies from your next change, and we charge the difference for the current year. Moving from fitted to delivered applies when your plan renews.
It keeps the cost low. Our plumber changes cartridges at several homes in one area on the same day, and that is how the fitted plan comes in below what most Melbourne installers charge for a single filter service.
Join a plan, learn to change the cartridges yourself, or read more answers.
Each year our plumber fits a new cartridge set on a scheduled day in your area. You also get a reminder beforehand, priority support and an extended warranty. One charge a year, and you can cancel anytime.
We deliver a fresh cartridge set each year ahead of the due date, along with a reminder, a step-by-step fitting guide and phone support. You do the fitting. One charge a year, cancel anytime.
A step-by-step for 20 inch three-stage systems: isolate the supply, release the pressure, replace the sediment, carbon and carbon block cartridges, reseat the O-rings, flush and check for leaks. Plus when to change them and how to read the gauge.
Cartridge life, water pressure, installation, tank water, fluoride, pricing and the Care Plan.
Most 20 inch three-stage systems use the same cartridges. Send us a photo and we will let you know whether the Care Plan suits it.
